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FAQ- Frequently Asked Questions
Listing a property
- How do I list my property?
First you need to register your details with us. Once you have registered you log in and a control panel will open up. Click on “add property” and fill in the upload form. Submit the upload form to us and as soon as we receive payment, your advert will go live! Remember to have some good photo’s of your property ready for the upload.
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- What property can I list?
If you are the owner of the property, you have the right to rent it out to holidaymakers. You can choose to rent out the whole property or a portion of it. Just make sure that your advert description clearly states what you are prepared to rent out.
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- How much money can I make?
Please see Pricing Guide for more details.
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- What is the cost to list?
Please see Pricing Guide for more details.
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- How do I pay for my listing?
Via Electronic Funds Transfer (EFT). Once again, click on “Pay Now” and the page will display our bank account details. Do the transfer and fax/email us the proof of payment. Remember to put your reference number on the payment advice so we know who has paid us! Once proof of payment is received, your advert will go live. It is a once off payment for listing with us.
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- How do I pay for my B&B/Hotel listing?
A debit order system is in place for your convenience. Complete the Debit Order Permission Form and R49.00 will be debited from your account each month.
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- Can I edit my advert?
Yes, all you have to do is log in and click on “My Property”. From here you can update your advert anytime you want.
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- What happens if something in my property is broken or stolen by a guest?
We have a double protection structure in place for the owner of the property. First off, we charge a 10% Breakages Deposit to the guest prior to check in. We hold this deposit to pay for any damages/stolen property. Secondly, we charge a small fee to the guest for comprehensive insurance to cover your property for the duration of the guests stay.
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- Can I offer other services, like a domestic worker?
This is entirely up to you. You can add any services you wish in your advert.
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- Do I have to sign any other contracts?
Yes. Once we have found a guest who is interested in renting your property, we will send out an inspector to validate your property. This validation process will ensure that the guest is getting exactly what was advertised on our site. You will have to complete an inventory list (this will form the basis of your insurance cover, so remember to fill it out completely) and sign off on the lease agreement and validation certificate. When the guest checks in, you will have to go through the inventory with him and on check-out, make sure that the check out validation certificate is filled in correctly. This form will be the basis for any claims, so fill it out completely! Remember that we are dealing with international guests, so the2010HUB has done everything possible to protect all the parties involved.
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- Does the2010HUB advertise overseas?
Yes. We have affiliates overseas that are marketing our listings on your behalf. Your listing fee goes toward a Global Marketing Fund that the2010HUB will implement once the matches have been announced
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- Are there any other fees?
Please see Pricing Guide for more details.
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- How can I make some extra money?
We are offering a Referral Commission to anyone that sends us a lead that results in a paid-for listing. This commission is R100 per listing and will be monitored by us through your referral’s upload form.
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- Can I advertise somewhere else?
You can advertise your properties through other channels, but because we are allocating a large investment amount towards international advertising, should you find tenants for yourself, you would have to give us 30 days written notice to cancel our mandate to market your property. This only applies to private listings.
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- Who manages the bookings?
By simply logging into the site, all reservations can be viewed from the “Management Console” but the2010HUB’s manages the confirmed bookings.
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- How do check what size my photos are and how do I resize them?
To check the size of your photos, 'Right Click' on the photo and click 'Properties' the 'Properties Window' will indicate the size.
It is advised to upload photos with a size not exceeding 1MB.
If your photos do exceed 1MB, open the photo with Paint.
Once open click 'File' then 'Save As'.
In the Save As Window select the 'Save As Type' as JPEG (*.JPG,*.JPEG,*.JPE*.JFIF)'
Then select where you wish to save your resized photo and click save.
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- When do I get Paid?
50% of the amount due to you will be paid on check in and the balance will be paid to you once the guest has checked out.
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- What is your Banking Details?
Bank: FNB
Branch: Gauteng East
Branch Code: 252605
Account Name: the2010HUB
Account Number: 62214974835
Note: You must include your given Reference Number when making Direct Bank Deposit / EFT into our account,
Listing will only be made Active once deposited funds reflect in our Account
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Renting a property
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